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     Terms of Service 

    Good, Clean and Fun!
    916-712-1845


    SERVICE MAINTENANCE TERMS:

     Pool maintains service provides four (4) visits per month. Although there are some months you will still be receiving five(5) visits while only paying for four (4). For this reason, a standard four (4) days per year are reserved for planned vacations. We reserve the right to schedule this time according to our preference. Service days are scheduled based on already established service areas. Customers will receive adequate notice of permanent service date changes or scheduled vacation time. In some instances (especially extreme heat, wind, or rain) technicians may fall behind in scheduled services. At default your service would be rendered the next business day. In the event of extreme rain or wind on your service day, the pool/spa will be cleaned to the extent that weather permits, and chemicals will be added to your pool If the service day falls on a holiday, service will be 1-2.days before or after the normal day. We are closed the week of Thanksgiving and the week of Christmas through the first of the year as part of regularly schedule vacation time.

    Filters cartridges & DE (which stands for Diatomaceous Earth) grids need to be cleaned at 4 times per year, but depending on your particular pool it can vary. Filters cartridges need to be replaced typically every 3 years. You can clean your filters or opt to have us do this maintenance for you. Please advise us of when you clean them so we can note our records accordingly. If you chose to have us do this task filters will be broken down and cleaned four (4) times per year at a charge of $35-$95.00 per visit. Prices vary depending on filter type and degree of cleaning required.

    There is an additional $35.00 charge for cleaning SALT CELLS, per occurrence. Repairs under $25.00 will be done as a matter of routine maintenance, any amount over that will be approved by customer and due at the time of service.

     CHEMICAL RESTART FEES WILL APPLY TO ALL POOLS THAT HAVE BEEN DRAINED OR PARTIALLY DRAINED to correct water chemistry.

    Customer agrees to maintain proper water level. If water is low on service day, equipment will be turned off and a door hanger or card will be left advising the customer to add water. Failure to maintain proper water level may result in serious damage to pool equipment.

    Customer/Tenant is responsible to be sure the pool timers are not changed from our set times, as we set the times according to the pool needs. It is the customer’s responsibility to assure that all gates are operating properly and that the technician has un-restricted access to the pool. This means that you will have a cleared path for the technician and will maintain animal fences, garbage cans, bushes, trees or any obstacles (not limited to these items listed)that might prevent the technician from easy access to and from the pool and that gate is unlocked or a key/combo is provided for the date of service. If service is missed because we are unable to gain access to the property, additional charges are assessed for a return visit. Customer/tenant agrees to maintain foliage, trees, and other shrubs or around pool perimeter. Please be sure a trash receptacle is accessible to the technician for debris/waste from pool canisters/baskets to be disposed of. If you are unable to provide this, please let us know so that we can arrange for an alternate method of disposal. Customer/Tenant is responsible for removing pool safety nets or covers from the pool on date of service. Service will not be performed if these items are not removed. Customer/Tenant is responsible for removing rocks, toys rafts, goggles, and any other items not made part of the pool, out of the pool before service. Please be aware, if toys, balls, or other items (not limited to those listed) are left in the pool and end up in waste baskets, we are not responsible for retrieving these items and they may be discarded in the cleaning process. These items can be a serious hazard to your pool operations and can cause obstruction to equipment and/or circulation that can cause further damage from the obstruction to pool equipment. It is considered negligence if these items are not removed on a daily basis so your pool can function properly when service timers are on.

     Termination / Cancellation:

     This agreement can be cancelled by either party at any time. A 48 hour notice is required in order to make changes to the route list and billing statements. When sending an email be sure to requests a read receipt in order to verify that we received your email in our mailbox (not in junk mail. A voice mail does not cancel service alone, a written letter or email notification must be received in addition for verifiable proof of cancellation. If you are mailing a letter please allow one week for processing time for the postal service as well as internal office services. Account will be prorated accordingly.

     Disclaimer:

     California Pool Services will not be held responsible for any staining of plaster. Since plaster composed of natural materials, a certain amount of shading, staining, and color variation is to be expected. Different forms of staining do occur in all pools and with proper chemistry can be held to a minimum. California Pool Services is NOT responsible for problems that occur when equipment is shut off or if pool equipment fails. California Pool Services assumes no responsibility for maintaining fencing or gates at customer’s property. California Pool Services is not responsible for any damages to property due to acts of nature, fire, vandalism, misuse, abuse or neglect. California Pool Services is not responsible for the performance of any chemicals it does not use. CUSTOMER should be aware of normal deterioration of equipment that occurs over time due to exposure to chemicals, sunlight and other weather conditions. Due to these factors, California Pool Services recommends other annual services (e.g. annual equipment tune-up, filter cleaning, o-ring replacement, etc.) California Pool Services is not responsible for any damage or deterioration caused by failure of customer to perform other service/repairs recommended by California Pool Services or by failure of Customer to adequately maintain pool and equipment between visits.

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